FAQS
We understand the observations regarding the price, especially in relation to the ingredients used. However, it’s important to consider some fundamental details, such as sourcing the highest quality raw materials, the seasonality of certain ingredients, and ensuring their provenance. The cost of our product, in fact, cannot be determined solely by the sum of the ingredients. To create our 'Spicial Sauces,' we aim for the highest quality: free from preservatives, completely gluten-free, and enriched with carefully selected spices that are tracked, processed, and expertly blended to achieve the perfect balance between the world of spices and our Western culture.
Our production stands out for being entirely artisanal and limited to small batches, without resorting to large-scale production. This approach allows us to offer a truly special product, meticulously crafted in every detail, from the single ingredient to the packaging. Thanks to this philosophy, we can guarantee respect for the environment, the utmost attention to the health of those who consume our product, and a unique tasting experience for the most discerning palates.
Our product is not just a sauce but a complete sensory experience, also ideal as a precious gift for special occasions. We know that there are sauces on the market for every taste and price range, produced in large volumes. However, our sauce stands out for its exclusivity and is designed for those special moments when something unique and memorable is desired. Even though it’s not an everyday product, we believe that its quality and uniqueness make it accessible to anyone who wants to contribute to making it a truly special occasion.
We appreciate the consideration that has allowed us to further express our philosophy. For any other questions about our products, we remain at your complete disposal.
To prepare our sauces, we use Italian tomatoes and high-quality ingredients selected by our team.
The raw materials mainly come from Italy and other countries of the European Union depending on the seasonality to ensure the best quality. Spices come from specific countries of origin.
All ingredients are listed on the website. For further information, please contact customer service.
No. Once opened, the sauces should be stored in the refrigerator and consumed within 3 days.
Yes, they are vegan. You can find all the ingredients both on the website and on the packaging.
For further information, contact customer service.
In the email we sent you, there is a tracking link for your shipment. You can check the status of your shipment by clicking on the link.
Shipping times vary depending on the chosen shipping method, barring unforeseen circumstances.
- Express shipping will arrive within one working day.
- Standard shipping will arrive within 3 working days.
Shipping costs vary depending on the delivery zone and the order amount, and will be calculated at the order summary stage.
We ship from Italy anywhere in the EU, the United Kingdom, and Switzerland.
Delivery times may vary depending on the delivery zone and the type of shipping selected at the time of ordering:
- Express shipping will arrive within one working day.
- Standard shipping will arrive within 3 working days.
Delivery times may vary depending on when the package is handed over to the courier and the residential area. For islands and hard-to-reach areas, the courier may take a few extra days for delivery. To stay updated, track your shipment using the tracking link we sent you via email.
No. You can order just one sauce, but one sauce leads to another... we recommend at least two!
During the order summary, you can enter the shipping address if it differs from the billing address.
Contact us as soon as possible, and we'll find a solution to your problem.
Don't worry, you'll receive an email with all the information. Typically, the courier will attempt redelivery the next working day after a failed delivery attempt.
You can also have your sauces delivered to a pickup point. We partner with BRT-Fermopoint and DHL-Servicepoint. All the information to modify the delivery will be in the courier's delivery email.
No, cash on delivery is not among our payment methods.
We use the following couriers:
- DHL
- BRT
Contact us, and we'll find a solution.
Orders placed before 12:00 PM will be processed and shipped on the same working day, while those placed after 12:00 PM, or on Saturdays, Sundays, or holidays, will be processed on the next working day after the order date.
The option to pick up the package at a designated pickup point is available. We partner with BRT-Fermopoint and DHL-Servicepoint. You can choose this during the ordering process.
Click on "forgot password", enter your email, and follow the instructions.
Yes, you can find them in the Shop.
Certainly, you can find it in the dedicated section of the website or on our Instagram profile @deluca.familyfood.
Yes, 100% recyclable. You will find instructions on the packaging for proper recycling. We encourage you to check your local regulations.
No, cash on delivery is currently not among our payment methods.
A ticket is how we manage customer service. It's very easy to use: simply click on the link provided in the emails we've sent you, for example, in the email informing you that the order has been dispatched, is out for delivery, or has been delivered. We will respond to you through the ticket as soon as possible!
We accept credit, debit, prepaid cards, PayPal, Apple Pay, and Google Pay. We do not accept cash on delivery.
You can request an invoice by simply providing the VAT number at the time of ordering. For any further assistance, you can contact customer service.
Certainly, we look forward to welcoming you!
Certainly, we look forward to welcoming you!
Certainly, you have the right to withdraw within 14 days of receiving your order only if your product is still in its original packaging and has not been opened. To return the sauce, open a ticket, which you can find in the delivery email we sent you.
Contact us and we will resolve the issue as soon as possible. Open a ticket using the link provided in the delivery email. You can request a replacement within 14 days of receiving the order. We will accept the sauce only if it is still in its original packaging and has not been opened.
If you notice that the jar is damaged, broken, or opened, please inform us within 24 hours of receiving the goods with the relevant photos. Use the ticket link we sent you in the order delivery email to report the issue.
If you notice that the jar is damaged, broken, or opened, please inform us within 24 hours of receiving the goods with the relevant photos. Use the ticket link we sent you in the order delivery email to report the issue.
Before accepting a delivery, it's important to take some precautions. We recommend you to:
- Check the integrity of the packaging and the number of parcels with the courier.
- In case the packaging is damaged, immediately inform the courier by writing "check reserve" on the delivery proof, indicating the damage (for example "with reserve for damaged packaging...").
If the courier doesn't allow you to make the reservation, refuse the goods.
Even if the packaging appears intact, if you notice that the jar is damaged, broken, or opened, please inform us within 24 hours of receiving the goods, along with the relevant photos. Remember that once you've signed the courier's document, you won't be able to contest any issues regarding the external characteristics of the delivered package.